Helpdesk & ticketing for growing teams
Customer support, without the chaos
Give your team the tools to manage customer queries, resolve issues and deliver great support experiences at scale.
Messages
[Billing] Card charged twice for July invoice
Billing • Chidinma OkaforWidgetOpen
My card was charged twice for the same invoice, please refund the extra charge.
[Invoicing] Missing invoice PDF
Invoicing • Tunde BakareEmailResolved
Thanks, I can now download the invoice.
[Onboarding] Cannot invite teammates
Onboarding • Ngozi EzeWidgetPending
Still waiting on the invite link to arrive for my two colleagues.
[Billing] Upgrade to Standard plan
Billing • Emeka NwosuEmailResolved
Perfect, upgraded and billed correctly now, thank you.
[Invoicing] Currency shown incorrectly
Invoicing • Aisha BelloWidgetOpen
Invoices are showing USD instead of NGN for my account.
[Onboarding] Setup call request
Onboarding • Ifeoma AdeyemiEmailResolved
That works for me, see you Thursday at 10am.
Vero Support brings every customer conversation, including email, chat, web forms and API messages, into a single queue your team can actually keep up with.
Every message becomes a case with its own number, so nothing falls through the cracks as your customer base grows.
- Unified ticket inbox across channels
- Case numbers with your own prefix, like ACME-00001
- Replies sent from your own email address
Every customer, every case
Each customer gets a contact record with their details and every case they've raised, whatever channel it came from.
Tolu Adebayo
Back to Contacts
Tolu Adebayo
- Phone
- +234 803 555 0142
- Country
- Nigeria
- [email protected]
- Customer since
- 02 Jun 2026
Cases
| Case # | Case | Category | Source | Status | Opened | Closed |
|---|---|---|---|---|---|---|
| KORA-00042 | Order not delivered yet | Delivery | Open | 12 Aug 2026 | — | |
| KORA-00031 | Wrong size received | Returns | Widget | Resolved | 28 Jul 2026 | 30 Jul 2026 |
| KORA-00017 | Change delivery address | Delivery | Contact form | Resolved | 03 Jul 2026 | 03 Jul 2026 |
Chat on your website with Koko
Add the Koko chat widget to your site with your own title, welcome text and colours. Customers share their details, and their message arrives as a case your team can pick up.
Need help?
Koko assistant
Hi, I'm Koko. How can I help today?
Answer common questions before they're asked
Write FAQ articles in your knowledgebase. Koko shows matching answers before a customer sends a message, which cuts repetitive tickets.
Knowledgebase
Knowledgebase
Manage categories and articles shown to your customers, not internal documentation for your team.
Categories
EditOrders & delivery articles
Tracking, delivery times and shipping
How do I track my order?
Use the tracking link in your confirmation email to see where your order is.
How long does delivery take?
Orders within Lagos arrive in 1–2 working days. Other states take 3–5 working days.
Do you deliver outside Nigeria?
We currently deliver to Nigeria and Ghana.
Easter weekend delivery times
Deliveries placed over the Easter weekend will go out on Tuesday.
Reply from the case
Every conversation sits in one thread, with the customer's details alongside it. Pick a saved template to answer common questions in seconds.
Turn on the channels you need
Switch email, the Koko chat widget, the contact form and the API on or off. Replies go out from your own address, like [email protected]. Email and the API need the Standard plan.
What you get with Vero Support
Support cases
Every message becomes a case with its own number and your own prefix, like ACME-00001.
Contacts
Every customer gets a contact record with their details and every case they've raised.
Response templates
Create templates for your team to use when responding to customers, so common answers take seconds.
Email channel
Standard planConnect Gmail or Google Workspace and customer emails become cases automatically. Replies thread back into the customer's email conversation. If the inbox disconnects, Vero warns you and catches up once you reconnect.
Your own sender address
Standard planReplies go out from your own address, like [email protected]. Pick Google, Microsoft, Yahoo or Zoho and the settings fill in for you.
Email authentication built in
Standard planVero creates your DKIM record, checks your DNS and signs outgoing mail, so replies land in the inbox, not spam. If you also use Vero Send, it's the same record, so you only publish it once.
Koko chat widget
Add a chat widget to your website with your own title, welcome text, colours and position. Lock it to your own domains so nobody else can embed it.
Knowledgebase
Write FAQ articles in categories. Koko shows matching answers before the customer sends a message, which cuts repetitive tickets.
Contact form
Embed a web form on your site that turns submissions into cases.
API channel
Standard planBetaSend messages into Vero Support from your own systems with an API key.
Replies without logins
Customers reply through a secure link. No account needed.
Team notifications
Staff get email and mobile push notifications for new messages.
Import history
Standard planPull in recent emails when you connect a new inbox.